FAQ

What are the departure times of Splashtours?
The current departure times and availability can be found in our online booking system.

Where does the tour start and end?
The Splashtour starts and ends at Parkhaven in front of Restaurant De Zwarte Zwaan (opposite the Euromast).

What are the prices?
The price for an adult is € 28,50 per person and the price for a child from 3 to 11 years is € 19,50 per person.

How can I book tickets?
You can easily book tickets online via this website and pay securely with iDeal, credit card or PayPal. It is also possible to buy tickets at our ticket desk at the Parkhaven. The ticket desk can be found at the boarding point and here you can pay for the tickets with PIN or credit card.

How do I receive my tickets?
After the payment has been received, you will receive an email with the tickets.

Do I have to print the tickets?
No, it is not necessary to print the tickets and bring them with you. Mentioning your reservation name or showing the ticket on your mobile is sufficient. If you have booked a combination ticket, you must print the tickets and hand them in at the other attraction. This confirmation is your ticket.

I have not received any tickets by email. What should I do?
After you have completed the online reservation, you will automatically receive the tickets by e-mail within a few minutes. For Hotmail accounts, this email may have gone to the Junk or Spam Inbox. We recommend that you check this mailbox first. If you cannot find the e-mail, we recommend that you contact us by telephone.

Can I park my car nearby?
Yes, there is sufficient parking space at the Parkhaven. Paid parking applies here from Monday to Sunday from 09:00 to 23:00 with a debit card, credit card or with a parking app.

Are there bike racks nearby?
Yes, there are bicycle racks at the Euromast.

Are there disabled parking spaces nearby?
Yes, there are some disabled parking spaces at the Parkhaven.

Is Splashtours accessible for guests with walking difficulties?
The bus is not wheelchair friendly. Unfortunately it is not possible to board the bus with a wheelchair. If you can walk up the steps into the bus yourself, you are very welcome on board.

Are pets allowed on the bus?
It is not allowed to take animals on the bus.

Can I use my Rotterdampas?
The Rotterdampas is not accepted.

Can I use my Jeugd Vakantie Paspoort?
The Jeugd Vakantie Paspoort is not accepted.

Is there room for a buggy and/or luggage?
The Splashbus is not an ordinary bus and unfortunately there is no room for a buggy or large luggage. There is room for one piece of hand luggage per person.

Is there a toilet available?
There is no toilet on the bus. You can use the toilets at Restaurant De Zwarte Zwaan.

Where can I have lunch, dinner, drinks?
At Restaurant de Zwarte Zwaan you can enjoy lunch, dinner and drinks. Check the menu for all dishes here.

Can I rent the bus exclusively?
It is possible to hire the Splashbus exclusively for your own group. All options for an exclusive Splashtour can be found here. Feel free to contact us and we will be happy to think and organize with you!